Imagine for a moment that you have been looking forward to your first meeting with a particular florist, or baker, or wedding planner. You have done your research; called referrals, made sure they are accredited and have a good rating with the BBB. You make your appointment well in advance and then, suddenly, they cancel at the last minute. What do you do? Although I’m usually in favor of giving everyone the benefit of the doubt, there are cases when a cancellation might be a red flag.
If the vendor cancels because they have overbooked, you might have cause for concern. This could mean there is a time management problem.
However, if the vendor cancels because another event had a legitimate crisis that had to be handled immediately, this says the vendor is as concerned with keeping their existing clients happy as they are booking new clients.
If the vendor cancels because of weather, health or personal family issues, we can all understand… these things happen. Of course, if it happens more than once, this could be someone who has a lot of drama in their life and it could be time to take a closer look at whether or not you can handle their drama.
In essence, when a vendor cancels you need to use your best judgement to decide whether or not they deserve a second chance. If the reason is weak or there really is no reason, you should begin your search for another vendor to replace them … someone who is able to keep appointments. This is especially true for a bridal or wedding consultant. You are hiring them to manage your entire wedding and this is no easy task – there must be total faith and trust.
The last thing you need to be doing on the day of your event is chasing vendors or worrying if things will be done properly.
-Penny Frulla for Bridal Expo Chicago